Issues

Zercurity will create an issue when a problem arises. Issues can be raised for a number of reasons. However, they’ll most likely be tied to an asset or user generaly if there is a risk to that asset or user.

Table view

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  • Priority colour See Priority for more information.

  • Type An issue can have a few different types. ISSUE, INCIDENT, CHANGE and TASK

  • Priority An issue can have 5 defined priorities CRITICAL, HIGH, MEDIUM, LOW and BACKLOG.

  • Status The issue state best describes the current state of a given issue as part of the triage or resolution of the issue.

    • WORKING The issue is currently being actively worked on to be resolved.

    • INVESTIGATING The issue has been accepted and is actively being investigated to find a solution.

    • REVIEW The issue has been fixed and is in review to ensure its valid/works.

    • BLOCKED The issue is currently blocked by another user/process or issue.

    • RESOLVED The issue has been resolved.

    • ACKNOWLEDGED The issue has been identified and deemed to be an accepted issue. The issue will be available in the risk registry.

    • CANCELLED The issue has been rejected or ignored.

    • DUPLICATE This issue is a duplicate of another issue.

    • WONTFIX This issue can’t be fixed or won’t be fixed.

  • Title The title/summary of the reported issue.

  • Reporter The user who reported the issue.

  • Assigned Who the issue is currently assigned to or who is working on the issue at present.

  • Updated The last time the ticket was updated or worked on.

Create issue

Typically issues will be raised by the Zercurity system for assets or events that need attention or need to be fixed. However, Zercurity can also be used to manage internal issues or track progress on tasks.

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Integrations

Zercurity supports /integrations with a number of issue tracking systems.